A conversation, not a menu
Zoe talks and listens naturally, so a worker confirms they’re safe by simply speaking — no “press 1 if…” to get wrong under pressure.
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AI Voice Calls
When a worker goes quiet, Zoe calls to make sure they’re alright.
“Zoe” is our AI voice caller. If a check-in stays unanswered past the nudge, she phones the worker and holds a natural, spoken conversation — not a robotic press-1 menu. She listens, reads a safe or distress verdict, and fails safe on any doubt.
How the AI call works
A real conversation, exactly when it matters
The call only happens if someone has actually gone quiet — a normal shift is never interrupted.
1
A check goes unanswered
When a scheduled check stays open past the grace window and reminder — or when a schedule is set to call in the first place — Zoe places an outbound welfare call to the worker. No one on your team has to notice or pick up the phone.
2
She holds a natural conversation
Zoe speaks and listens like a person, not a phone menu. She asks the worker if they’re OK and responds to what they actually say, so a stressed or distracted worker isn’t fighting a rigid keypad tree just to confirm they’re safe.
3
She reads safe — or distress
From what the worker says, Zoe reaches a safe or distress verdict. It fails safe: a bad line, no clear answer, silence or anything ambiguous is treated as distress, never a false “all-clear”. Nobody slips through a poor connection.
Unclear, unreachable or cut off → treated as distress
4
Resolved, or handed to escalation
A safe verdict closes the check, with the call’s transcript stored for the record. A distress verdict hands straight to the escalation ladder. And if the call can’t be placed at all, a fallback text goes out so the worker is never simply dropped.
See escalationWhy it’s different
Built to catch the calls that matter
It fails safe, every time
No answer, a dropped line or an unclear reply all count as distress. The system never records a false “all-clear” when it isn’t sure.
Transcript on the record
The verdict and a transcript of the call are stored against the check, so the outcome is part of your audit trail.
Works with
Part of the safety net
Further reading
More on keeping workers safe
BS 8484 and lone worker devices: what the standard covers (and what it doesn't)
BS 8484 comes up in almost every lone worker device conversation — often as a badge with little explanation. Here's what the British Standard actually addresses.
What is a lone worker? The UK employer's plain-English guide
Lone working is more common than most employers realise — and it isn't just remote fieldwork. Here's who counts as a lone worker, and what that means for your duty of care.
Welfare checks that don't annoy your team: designing check-in schedules
Check in too often and people tune out; too rarely and the safety net has holes. Here's how to design a check-in schedule your team will actually stick to.