A conversation, not a menu
Zoe talks and listens naturally, so a worker confirms they’re safe by simply speaking — no “press 1 if…” to get wrong under pressure.
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AI Voice Calls
When a worker goes quiet, Zoe calls to make sure they’re alright.
“Zoe” is our AI voice caller. If a check-in stays unanswered past the nudge, she phones the worker and holds a natural, spoken conversation — not a robotic press-1 menu. She listens, reads a safe or distress verdict, and fails safe on any doubt.
How the AI call works
A real conversation, exactly when it matters
The call only happens if someone has actually gone quiet — a normal shift is never interrupted.
1
A check goes unanswered
When a scheduled check stays open past the grace window and reminder — or when a schedule is set to call in the first place — Zoe places an outbound welfare call to the worker. No one on your team has to notice or pick up the phone.
2
She holds a natural conversation
Zoe speaks and listens like a person, not a phone menu. She asks the worker if they’re OK and responds to what they actually say, so a stressed or distracted worker isn’t fighting a rigid keypad tree just to confirm they’re safe.
3
She reads safe — or distress
From what the worker says, Zoe reaches a safe or distress verdict. It fails safe: a bad line, no clear answer, silence or anything ambiguous is treated as distress, never a false “all-clear”. Nobody slips through a poor connection.
Unclear, unreachable or cut off → treated as distress
4
Resolved, or handed to escalation
A safe verdict closes the check, with the call’s transcript stored for the record. A distress verdict hands straight to the escalation ladder. And if the call can’t be placed at all, a fallback text goes out so the worker is never simply dropped.
See escalationWhy it’s different
Built to catch the calls that matter
It fails safe, every time
No answer, a dropped line or an unclear reply all count as distress. The system never records a false “all-clear” when it isn’t sure.
Transcript on the record
The verdict and a transcript of the call are stored against the check, so the outcome is part of your audit trail.
Works with
Part of the safety net
Further reading
More on keeping workers safe
Lone worker risk assessment: a practical template walk-through
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SMS vs app vs AI voice call: choosing the right check-in channel
The channel you use for welfare check-ins shapes how many people actually do them. Here's an honest comparison of SMS, a dedicated app, and an automated voice call.
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