Product tour

See how Not A Lone Worker works, screen by screen

Scheduled check-ins, a follow-up call from Zoe when one is missed, escalation to the people you choose, and a record of every step. All screenshots are from a demo account with a fictional team.

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Dashboard

Everyone accounted for, at a glance

The console dashboard with worker counts, a Needs attention now panel and recent safe check-ins
The dashboard: counts, what needs attention, and recent safe check-ins.

What needs attention, first

The Needs attention now panel refreshes every 30 seconds. Anything unresolved appears at the top.

  • Checks in progress and recent safe check-ins.
  • Who is on shift and what is due next.

Worker setup

Add your team in minutes

The Workers page listing five workers with their risk level and status
The worker list, with a risk level for each person.

One list for the whole team

Each worker has a name, mobile number, optional email and a risk level. Search, edit or pause anyone.

The Add a worker form with name, mobile, email, risk level and status
Adding a worker. Numbers can be typed in any format.

Add a worker

Type the mobile number any way you like and it is tidied automatically. On their first schedule the worker gets a welcome text with their personal check-in link and the number to save, so our calls are not “unknown caller”.

Scheduling

Decide how and how often

The Schedules page listing repeating check-in schedules with channel and self check-in status
The schedules list: when each check runs, by which channel.

Every schedule in one place

See each schedule’s days and times, its channel (text, email or voice call) and whether self check-in is on. Pause one without deleting it.

The New check schedule form with title, worker, channel, interval and one-off or repeating
Creating a schedule: worker, channel, interval, one-off or repeating.

One-off or repeating

  • Channel: text, email or voice call.
  • One-off for a single late job, or repeating on the days you choose.
  • Self check-in: the worker taps a link, and their location is captured at that moment if their device allows it.
  • Reminders and whether Zoe calls if they do not respond.
A Here's what will happen summary listing each step from the first text to the final alert
Before anything is saved, the console spells out the sequence.

“Here’s what will happen”

Before you save, the console lists the whole sequence in plain English: who is texted, when Zoe calls, who is alerted and in what order. Nothing is a surprise on the night.

The worker’s check-in

Nothing to install. One tap.

The check-in text. The “or we’ll call you” part appears only when Zoe’s follow-up call is on.

The worker check-in page with a map, Location shared, I'm safe and I need help buttons
Check due. Location is shared as they tap.
The worker page when no check is due, with a Raise SOS button
All set. SOS is one tap away.
  • I’m safe closes the check and records where they were.
  • I need help or Raise SOS alerts their contacts at once, with their location.
  • Prefer texting? They can reply in their own words, such as “all good, just finishing up”, and the reply is read automatically. Replying SOS or HELP raises the alarm.
  • Location is captured only when the worker taps. It is not continuous tracking.

Missed checks and incidents

Silence is never treated as “fine”

If there is no reply

  1. Check-in link15 minutes to tap it by default.
  2. RemindersEvery 5 minutes, up to twice more.
  3. Zoe rings the workerIf voice follow-up is on.
  4. Your contacts are alerted, in orderUntil one takes it on.
  5. Account owner final alertEmail, text and call.

If we cannot get through at all

If a text cannot be delivered or a call will not connect, the console does not wait out the timers. It calls straight away or escalates, saying plainly that the worker could not be reached.

If a worker ever replies STOP to our texts, the account owner is emailed at once so they are never silently unprotected.

The Incidents report listing two incidents with who handled them and the outcome
Incidents: what triggered each one, who handled it and how it ended.

Every incident, kept

Every check that needed a person is listed with what triggered it, who handled it and the outcome, whether or not it has been closed.

An incident timeline from the worker asking for help to the contact taking it on and a person closing it
One incident, step by step.

The incident trail

The check, what the worker said, who was alerted and how, who took it on and when. A manager closes it with an outcome (confirmed safe, false alarm, handled offline or other) and a note.

Zoe follow-up

A text is easy to miss. A call is harder to.

Zoe calls as “Zoe from your organisation”

A schedule can use a call as the check itself, or ring the worker only if they have not answered. Zoe has a short, spoken conversation and decides safe or needs help, using only the worker’s own words.

  • Phone call-screening and voicemail are recognised and are not treated as the worker answering.
  • If the worker is on the line but gives no clear answer, it is treated as needing help.
  • No answer at all: the check stays open and the normal timers carry on to escalation.
  • Calls are not audio-recorded. A text transcript is kept on the check.

More about Zoe

Illustrative transcriptA routine check where the worker is fine

Zoe Hi Sam, it's Zoe from Example Ltd. Quick safety check. You OK?

Worker Yeah, all good. Just finishing up here.

Zoe Lovely, thanks. Take care.

Check closed as safe. The call is added to the audit trail as a text transcript.

Illustrative only: not a recording. Zoe uses the name of your organisation, here a made-up “Example Ltd”. Real calls vary with what the worker says.

Illustrative transcriptA call where the worker says they are not OK

Zoe Hi Sam, it's Zoe from Example Ltd. Quick safety check. You OK?

Worker No, not really.

Escalation starts. The first person on the list is alerted.

Zoe I'm alerting your contacts now. Are you hurt?

Zoe Do you need an ambulance? Where are you exactly?

Zoe I've alerted your first contact and I'm sending them what you've told me. If they don't respond, I'll alert the next one. Stay where you are if it's safe.

Illustrative only: not a recording. Zoe uses the name of your organisation, here a made-up “Example Ltd”. Real calls vary with what the worker says.

Escalation ladder

The people you chose, in the order you chose

An escalation policy with two contacts in order, each with a method, phone and email, and a final backstop note
An escalation policy: contacts in order, each with their own method.

Contacts, in order

Each contact is alerted by email, by text with a take-over link, and/or by an AI call, as you set them up. The next is alerted only if nobody acknowledges within 5 minutes.

After the last contact, the account owner gets a final alert by email, text and call. The ladder does not repeat, and the incident stays flagged on the dashboard until someone acknowledges or closes it.

A welfare alert email with an I'll respond button
The alert email.
The alert page showing what the worker said and their last known location
What the worker said and where they last were. No login needed.
A thank you page confirming the contact has taken the alert on
Taken on. Alerting everyone else stops.
An update email with the worker's answers about injury and location
An update with the worker's answers.

When the worker tells us more, on the call or by text, everyone already alerted gets an update. The alerts remind responders to ring 999 if needed. NALW alerts your people; it does not contact the emergency services itself.

Audit trail and reports

A record of how your procedure ran

The Reports export page with a date range, worker filter and summary figures
Reports: pick a date range, worker or site.

Reports

See total checks, safe, distress, no-response, escalations, self check-ins and median response time. Export CSV on Pro and Ultimate, or a PDF evidence pack on Ultimate.

A PDF evidence report listing each check with worker, channel, outcome and response time
A PDF evidence pack, generated from the live records.

The evidence pack

Every check with its outcome, response time and any escalation, generated from the records as they happened.

A map of each worker's last-known location coloured by status
Last-known locations, only where a worker chose to send one.

Last-known locations

A map of where each worker last checked in, coloured by status. It shows only the points workers chose to send by tapping. It is not live tracking.

Want to see it with your own team?

Tell us about your organisation and we will arrange access or a demonstration.

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